Website support plans

Launch is day one,not the finish line.

Ongoing technical care, thoughtful updates and practical support to keep your website reliable, current and ready for what your business does next.

Compare the plans Custom support

Supported progress

Monitor what matters, make useful changes and keep improving over time.

Month by month

Watch

Maintain

Improve

Grow

Care that stays usefulProgress you can see

Included with every new website

30 days of launch protection.

Every new Cloak Digital website includes a 30-day launch warranty covering faults connected to the approved build, form and email-delivery checks, analytics verification and genuine launch issues.

New requests, additional content and features outside the approved scope are quoted separately.

Three levels of care

Choose your momentum.

Start with peace of mind, add practical update time, or build a closer rhythm of review and improvement. Every level has a clear place.

You are not paying because your website is fragile. You are paying to have someone responsible for monitoring it, helping when things change and improving it as your business moves forward.

Essential Care

Monthly

$99/ month

A dependable baseline for monitoring the essentials and helping when small issues arise.

Best for: Businesses that want peace of mind and a reliable point of contact after launch.

What is included

Monthly website health check
Uptime and error monitoring
Contact form and email-delivery check
Security and dependency health review
Basic Search Console indexing check
Email support
Initial response within 2 business days
Up to 30 minutes reserved monthly support capacity

Ask about Essential Care

Business Support

Growth Support

Monthly

$299/ month

More reserved capacity, closer attention and a clear improvement priority each month.

Best for: Businesses that want their website actively reviewed and improved as their goals change.

What is included

Everything in Business Support
Monthly analytics and enquiry review
One prioritised conversion, content or search improvement each month
Third-party website tool troubleshooting within scope
Quarterly website planning check-in
Detailed monthly activity summary
Initial response within 1 business day
Up to 3 hours reserved monthly support capacity

Ask about Growth Support

How support works

A simple monthly rhythm.

Good support should feel steady and easy to use. We monitor what matters, keep useful capacity available and help the website improve as the business changes.

01
Watch
We monitor website health, forms, uptime and the technical details that are easy to overlook.
02
Maintain
Reserved monthly capacity gives your business a reliable place in our schedule for approved updates, fixes and changes.
03
Improve
Higher plans add a regular rhythm of performance, search and conversion-focused improvements.

Search support may include small title or metadata updates, alt-text tidy-ups, internal-link adjustments or basic indexing checks where Search Console is connected.

Initial response means we will acknowledge and assess your request within the stated timeframe. Completion time depends on the size and scope of the work.

Tailored support

Some builds need their own rhythm.

Custom software, portals, integrations and business-critical platforms receive a tailored support plan shaped around their users, infrastructure, release cadence and operational risk.

We will review the project first, then recommend a practical scope rather than squeezing a complex build into a plan that does not fit.

Request a tailored plan

Project shape

The website, platform and connected systems involved

Working rhythm

How often content, features or campaigns are changing

Support need

The response, review and improvement cadence that makes sense

Clear boundaries

Small work, clearly scoped.

Support plans are designed for ongoing website care, reserved capacity and practical improvements—not open-ended project work. Clear boundaries keep the monthly service useful and predictable.

Within support

Small website updates and minor fixes
Routine monitoring and website health checks
Content, image and layout changes within scope
Plan-specific performance, search and conversion support

Quoted separately

Full redesigns or complete new-page builds
New custom features or advanced integrations
Large content migrations or bulk uploads
Ad management or major SEO campaigns
Third-party platform or subscription costs

Unused reserved monthly capacity does not roll over.

Additional support or larger project work is scoped and quoted separately.

Ready when you are

Give your website somewhere to go next.

Talk through your support needs